A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Concierge Jobs Description. Next, outline the required and preferred skills for your position. 10 Tips for CreatingTop-Notch Job Content. What Are the Courses in a Bachelor's Degree in Hotel Management? concierge duties and responsibilities: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. This may include education, previous job experience, certifications and technical skills. To get you started, here are some tips for creating an effective job description. Concierge responsibilities and duties. Knows all essential aspects of our resort or hotel operations. This position reports to the Festival Producer and Executive Director and is responsible for developing and facilitating festival benefits and activities for VIP clients. Our company is looking for a Concierge to join our team. The more upscale the property or business, the more tasks the concierge is given to do. Corporate concierges are a specialized type of concierge. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. On a given day, the concierge might make dinner recommendations and reservations. Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. Your summary should provide an overview of your company and expectations for the position. The Chef Concierge’s general responsibility is to provide excellent customer service to hotel guests. Online Bachelor's Degree in Hotel Management. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Responsibilities. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. What's the Curriculum of a Hotel Management Associate's Degree? Hotel Operations Manager: Career and Salary Facts. What Will I Learn at Hotel and Resort Management School? Your job description is the first touchpoint between your company and your new hire. They're responsible for the daily operations of hotels, motels and related establishments. Learn.org. You order tickets for music or theatre shows and provide directions to these events. If you love working with people in a fast-paced environment, get in touch with us immediately. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. We are looking for an experienced and reliable concierge to join our company. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. Keep records about previous guests and their activities during their visit in detail. A great job description starts with a compelling summary of the position and its role within your company. Hospitality Job Descriptions On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. Salaries for concierges vary greatly according to location. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. Our company is looking for a Concierge to join our team. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. What is the Job Description of a Concierge. You may also include soft skills and personality traits that you envision for a successful hire. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Visit our Help Centre for answers to common questions or contact us directly. The successful candidate will have a confident personality, enjoy networking with clients and be equipped … Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). The more upscale the property or … Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. actual responsibilities of a concierge will vary depending on where they work A concierge serves as a personal assistant for hotel guests. Concierges act as the first point of contact between guests and an organization. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. include working scheduled shifts each week and dealing directly with guests The salary of a concierge is determined by the location they work in. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. A large aspect of communication is the ability to listen and evaluate. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. The responsibilities and duties section is the most important part of the job description. Your summary should provide an overview of your company and expectations for the position. Not all guests are good at communication and some might not be able to adequately express their concerns and n… © Copyright 2003-2020 The most important skill needed in order to be a concierge is communication. Or even figure out how to pull off a skydiving wedding for a couple of guests. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. But if you want a breakdown of the specific job duties, the Chef Concierge sets up scavenger hunts, arranges weddings, or gets hard-to-find concert tickets, to name a few. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. A concierge is someone who is given the responsibilities of giving personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. Or arrange a cab to the airport. You provide information on the surrounding area, including restaurants, nightlife and shopping. Concierge Job Description Template. Residential Concierge Resume Examples. Requests from clients can be anything from finding good seats for a sold-out concert to researching the best Moroccan restaurant in town. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. What Skills are Taught in a Hotel Management Certificate Program? This is a paid, seasonal position for the period of April 24th to June 6th, 2018. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Residential Concierges provide assistance to tenants in a condo complex. Job Descriptions for Concierge - Security Guards Companies. A concierge (kaan-see-ehrzh) works at a luxury hotel. 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