Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Maintaind key log and all applicable data sheets. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. As a lead, you’re being introduced to management. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. Service focused and passionate, with strong verbal and written communication skills. Processed and deliver packages to residents. actual responsibilities of a concierge will vary depending on where they work As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. Opened the Metropolitan, currently at Park Place. Arlington, VA 15 days ago Applied Saved. Duties and Responsibilities: Enhanced residents experience by facilitating use of building amenities and booking reservations. Assisted with accounts receivable, dining room services, and activities. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and payroll management. Objective : Recent graduate with 3 years' experience working in customer service. Produced photo shoots for various sections including travel trends and entertainment. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. All rights reserved. It is short, and as a jobseeker, your cover letter should be no more than half a page. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Computer-savvy and organized with strong attention to detail. Fluent in Adobe Photoshop, Illustrator, Microsoft Office etc.. Skills : Management, Accounts Receivable, Accounts Payable. How much does a Lead Concierge make in Washington, DC ? Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Based on recent job postings on ZipRecruiter, the Lead Concierge job market in both Chicago, IL and the surrounding area is very active. Once you get more experience, your cover letter is a great place to call out key statistics and sales growth numbers, because you'll have more measurable results to draw upon. By demonstrating your professionalism, communication skills, local knowledge, organizational talents, and friendliness on your resume and in your interview, you’re sure to impress the hiring manager as being a great choice for their next concierge. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . See salaries, compare reviews, easily apply, and get hired. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Assist residents with immediate needs such as lockouts, directions and dining recommendations. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Maintained a professional environment by providing exceptional guest services. In a residential apartment building, you typically work at a desk or station near the front of the building. The low-stress way to find your next lead concierge job opportunity is on SimplyHired. Leading the opening of new property and establishing operating procedures. Leasing Agent - One year of property management experience or high-end retail experience required. Skills. Responsible foranticipating and accommodating guests' needs. Presented property and provided amenities in a positive light to prospective residents. Concierge - 1500 Mass ERP Operating Limited Partnership. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Assisted Sales and Marketing with making sales calls. Filter by location to see Lead Concierge salaries in your area. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Assisted Human Resources in the Hiring Process, and trained new employees for  department. All Job Titles Concierge (661) CONCIERGE (43) Sales Manager (43) Executive Search Director - PS36655 (40) Guest Services Supervisor (40) Car Concierge (35) Lead Customer Advocate (35) Advanced Life Insurance Sales - EXCLUSIVE LEADS (33) Part Time Concierge (33) Perfect Sales Job! Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Abile to multitask while maintaining close attention to detail. A Lead Concierge in your area makes on average $35,754 per year, or $828 (2%) more than the national average annual salary of $34,926. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. Strong organizational, presentation and … The leader will drive a highly engaging customer experience with the Concierge teams who are responsible … Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. 5 star Concierge background. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. Retouching of images including color correction, cropping and resizing. Received, stored and disbursed residents' packages. Objective : Seeking a position within a company that will assist in enhancing skills as... Jr. Lead Concierge Resume. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Put together agendas for the Concierge team meetings. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer … Updated records, make the monthly schedule, order supplies, send faxes. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. 7+ years customer service & communications. Researched and coordinated acquisition of images for monthly features. In-depth knowledge of restaurants, theater, museums and everything NYC. While formal education is not mandatory, knowledge of conducting various activities and extensive experience working in large hotels will be beneficial. 3,292 Lead Concierge Position jobs available on Indeed.com. Arranged secretarial and other office services. Build Your Own Now. Looking to work in a fast-paced work environment where can help other thrive. Resume Help; Career Advice ... Lead Concierge at The Gale JBG Properties, Inc. Washington, DC 13 days ago Applied Saved. That means it needs to be perfect. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Minimum one year experience as concierge and/or guest services in property management, hospitality or related field. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. Associate of Arts General coursework towards BFA. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Include the Skills section after experience. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Ability to communicate effectively in English and Spanish. Addressed resident concerns and issues in accordance with the company's customer service standards. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Be sure to include job specific skills. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Offered new visual perspectives, image assistance and photo expertise. The average salary for a Lead Concierge is $32,727 in Washington, DC . There are over 2,137 lead concierge … Washington, DC An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Dynamic Concierge highly successful at juggling multiple priorities while delivering superb service with a smile. Concierge Resume Samples Concierge/Administrative Assistant Resume. Skills : Excellent organizational and communication . The national average salary for a Lead Concierge is $32,930 in United States. You might, however, be tapped by management for recommendations on scheduling, workplace improvements, or whom to hire, fire, promote or reassign. New lead concierge careers are added daily on SimplyHired.com. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. Please provide a type of job or location to search! Love this resume? Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. Summary : To acquire a position in an administrative field in an atmosphere that is challenging and that has the potential for growth opportunities. Proficient in P.O.S systems micros. Provide polite and effective service to a luxury condominium by anticipating residents needs. Hours will be 7am to 3pm Monday - Friday No weekends Great benefits Email resume :…See this and similar jobs on LinkedIn. Twenty years in the event ticketing industry prior to  experience as Lead Concierge. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Organized special functions as directed by management. Salaries estimates are based on 310 salaries submitted anonymously to Glassdoor by Lead Concierge employees in Washington, DC . Worked closely with various Public Relation agencies on acquiring celebrity clearances. Answered emails and inbound phone calls . Obtained necessary tickets and provides directions to facilities. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. The Lead Concierge is responsible for supporting the Marketing Manager in driving and increasing tour flow by assisting with all Marketing activities at the designated location(s). Ensured that all shifts have proper coverage of staff at all times. It’s actually very simple. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being … Hired and trained staff on all tours and attractions, pricing and upselling. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Successfully facilitating overall lobby operations. Ordered products for each department of the spa as needed. Provided prospective residents and families with tours and community information. Lead Concierge Resume Samples Lead Concierge Resume. Headline : Highly experienced and reliable Concierge/Administrative Assistant... Head Concierge Resume. Well-versed in most common computer programs. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. This way, you can position yourself in the best way to get hired. Lead Concierge Resume Example Resume Score: 80%. Refer to a time you took the lead on an important project or how you introduced a new system to improve productivity. LinkedIn Lead Concierge in Moses Lake, WA Trained new hires and mentored other associates. Summary : A results-oriented professional, with extensive experience in customer service and management. Maintained and stocked work area on a regular basis. Provided residents with information about attractions, services, and activities in or outside the property. Skills : Customer Service, Customer Relations. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Head of Concierge, UK We are looking for a Head of to join our Global Service Delivery team, who will lead the Concierge team for the UK organization. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. 100+ Free Professional Resume Examples and Templates . Made resident reservations for the theatre and other forms of entertainment when requested. Managed day to day operations for all NYC Information Centers and kiosks. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. Supervised and trained all concierge staff. Edited and sequenced images for publication as picture stories and photo essays. Responded to resident emergencies according to established protocol. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Accept service requests from residents and logging appropriately. The Lead Concierge is responsible setting up and maintaining the functions of the reception area, greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions. Greeted potential residents, families and vistors. 4,344 Lead Concierge jobs available on Indeed.com. Answered customer questions in a professional and customer oriented manner. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Concierge Resume Examples & Samples. Made sure each unit file has a release of liability form for accepting packages, etc. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. Provided guests with NYC information, recommendations and services. Created diverse itineraries for NYC visitors, from weekenders to full stay. Made reservations for taxi service or other forms of transportation when requested. Resolved problems and complaints that residents may have. Customer Health Care Concierge CVS Health. Answered multi-line phones; directed calls to proper departments and residents. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Minimum one year experience coordinating and promoting events. Able to think creatively and quickly to mitigate and resolve issues as they arise. ranks number 1 out of 50 states nationwide for Lead Concierge salaries. Please avoid restating the information on your resume, and open and close the letter with strong statements. Ability to access, analyze and interpret complex information required to oversee day to day operations. Welcomed and introduced visitors to program. Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. Apply to Concierge, Reservation Agent, Nursery Room Leader and more! Delivered for home owners, and notify home owners for pickup. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Assisted Executive Director in developing and monitoring staff. Skills : Microsoft PowerPoint, Leadership. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge... Sr. Lead Concierge Resume. Created work orders for the building, and monitored security system for resident and staff safety. 2,137 lead concierge jobs available. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. As such, it is not owned by us, and it is the user who retains ownership over such content. An articulate communicator and thrive in a highly challenged and deadline driven environment. Completed shift reports, checklist, and walk-thru. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Professional Summary. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. Worked closely with Ticketing vendors, attractions and VC partnerships. Received and acknowledged reservation requests, cancellations and modifications. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. Created monthly team schedules using Excel. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Very patient. Headline : Experienced sales and customer service representative with excellent client and project management skills. Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. The Lead provides direct supervision of Concierge Agents and Marketing support team members and implements strategies to develop, train, and recruit Concierge team members. The Lead Concierge supervises a team whose main objective is to ensure our residents are well looked after from the start. Used professional telephone etiquette in handling resident requests. Residential Concierge Duties. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Maintained required records/logs and deliver packages to the appropriate residence. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees.
2020 lead concierge resume