Please speak to an adviser for more information. You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below. COVID-19 (Coronavirus) - Claims. File A Claim. Please refer to the relevant policy document for full details of any exclusions. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. Registered office: 25 Gresham Street, London EC2V 7HN. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Then, please send all documents to the following email address: axathai@axa.co.th to complete your online claim. Please have your membership number at hand – this is your sort code and account number. You can also log your claim with AXA online here. You can also log your claim with AXA online here. The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year). The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. Because of this, we are asking our customers to check the Terms and Conditions of their policy, as there may be an exclusions in relation to a Pandemic or ‘Known event’, which means there is no or restricted cover under the policy after the 11th March 2020. 2065. If you have answered NO to BOTH questions. You do not need to tell us anything more about your medical history at this time. We will update our guidance regularly, so please check it regularly to remain up to date. LEARN MORE ABOUT COOKIES. Cookie Policy. Find all our advices and guidelines related to the Coronavirus crisis (COVID-19): What consequences for your travel insurance and how to make a claim. Link opens in a new tab. Shop Now. 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email to lifestyleclaims@axa.com.sg within 30days from the … Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. Contact our call centre: 800 116 4845. Have peace of mind when you’re on holiday with travel insurance that covers you. On March 11th 2020, the World Health Organisation (WHO) declared the coronavirus (COVID-19) has reached pandemic status. If you'd like to make a claim against your travel insurance policy, please fill in and submit an AXA Travel Insurance claims notification online. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Welcome to AXA Broker Travel - One Stop Travel Insurance. Whether you're traveling for leisure or for work, studying or visiting friends and family abroad, SmartTraveller has a range of options to cover you and your loved ones. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. I started my claim through AXA, thinking it would be quick as they had been recommended as a good Covid insurance company and I'd upgraded my policy. Share on LinkedIn. Please quote our reference number when corresponding with us. Link opens in a new tab. You can make a claim to the insurer by calling the appropriate number below if you’re in the UK. Need to make a claim? Please refer to the Silver policy document (PDF)pdf opens in new window for full details of any exclusions. AXA will review and process your claim submission within 5 to 7 working days. Registered in England and Wales No. This insurance policy is underwritten by AXA Insurance UK plc. AXA Insurance has teamed up with DOA to bring you and your customers a new and improved travel product, SunWorld Travel Insurance. No further action required. AXA in association with SunWorld Travel Insurance is an innovative online travel insurance facility designed by DOA, a well-established Insurance Underwriting Agency. 5. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. AXA is committed to making claims clear. Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. What to do if your card is lost or stolen, Appointing someone to manage your affairs, About AXA Travel Insurance as part of Added Value Accounts, about the Financial Services Compensation Scheme, Find out everything you need to know about Everyday Offers, Please enter to access social media links. AXA Singapore is one of the world's leading insurance companies. If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. There is a maximum of 31 days cover in any calendar year for Winter Sports. AXA2020 Online Promo! AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. Travel the world with complete peace of mind. AXA Claim Make a claim . Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children). It's now July and I've had many emails back and forth, they asked for the same info over and over, including flight details to 'prove my travel dates' - I guess to prove I wasn't actually in Copenhagen and using the hotel (? Please note that you may experience some delay during our peak season from July – August and from December – January. Get worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance, home emergency cover and card loss assistance for a monthly maintaining the account fee of £17. Medical Insurance: Al Khobar : +966 13 895 1250. or the AXA office near you to activate your AXA travel insurance instantly. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. Interested in learning how you can generate revenue from traffic on your site or social media accounts? Calls from abroad are charged according to the telephone service provider’s published tariff. You are now leaving this American Express website and will transfer to the AXA Travel Insurance (AXA) website. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. Existing claims . Link opens in a new tab. Invoices should be attached with receipts/ paid stamps. We use cookies to give you the best possible experience of our website. Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end. Jeddah : +966 12 263 5566. navigate_next. So that we can support those in the most vulnerable situations, please only call if it is urgent. AXA Car Plus; Travel insurance; Make a claim Making a home insurance claim; Making a personal motor insurance claim; Making a travel insurance claim; Commercial Lines Giving you the tools you need so you can work more efficiently, offer more choice and be more … Not all Telephone Banking services are available 24 hours a day, 7 days a week. Find out more. Multi-trip European travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children). As a general policy, our travel insurance policies are designed to protect you against the unexpected and not for cancellation cover for events that could reasonably be expected to cause a claim. navigate_next. We paid over 94.2% of customers’ travel insurance claims in the last year 1. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open. Schengen Visa Travel Insurance for non-EU residents. AXA is responsible for handling your claim. We also understand that a fast decision is important for you. If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF) for more information about the travel insurance which comes with your account and COVID-19. Please have your membership number at hand – this is your sort code and account number. Worldwide travel insurance provided by AXA Travel Insurance and underwritten by Inter Partner Assistance If you have answered YES to either (a) or (b). Fast and fair claims. All of the information you provide will be subject to the AXA privacy policy which is available in your Product Disclosure Statement or on the AXA website. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Feel free to call us if you have any questions about your account. 1.9% of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 1. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Be reassured that we will do our best to support you and consider each case individually. Provides innovative insurance solutions for both personal and business needs. Share on Facebook. This insurance policy is underwritten by AXA Insurance UK plc. All of our travel insurance policies are underwritten by Inter Partner Assistance (SA), part of the AXA Assistance Group, with worldwide medical and emergency services provided by AXA Travel Insurance Ltd, who have offices located around the world to ensure you … Get up to 40%* off and S$300 GrabFood vouchers. ). If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. File A Claim Useful Information Contact Us File A Claim File A Claim Contact Us Useful Information Claim Procedure. Travel Insurance Claim Guideline 1 Notify Claims Department immediately AXA Hotline service at Tel. read more → AXA Affiliate Network. Call AXA Travel claims. Riyadh : +966 11 477 6706. Important information. Instant cover. Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. CORONAVIRUS (Covid-19) FAQ . AXA INSURANCE PTE LTD Travel Claim Form Policy/ Certificate No. Thank you for visiting AXA Online Claims. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. 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