DanM Posted January 4, 2021 Share Posted January 4, 2021 I have iBird Pro on iOS (iPhone 8, iOS 14.2). Bought the Photo Sleuth add-on months ago. A few weeks back I noticed it had disappeared. Hit "restore purchases", it started the download, and got to the "final stage of installing" message, where it stayed for a minute or two and then the application crashed. Add-on was not installed. Tried again, and it didn't crash, but instead just sat there on the "final stage" message for 20+ minutes before I gave up. I tried offloading and reinstalling iBird Pro as well; didn't fix the issue. Any ideas? Quote Link to comment Share on other sites More sharing options...
Avery Posted January 4, 2021 Share Posted January 4, 2021 Maybe try restarting the phone, like turning it all the way off and back on. That’s usually the first thing I do. You could also not have enough storage to install that add-on, though my phone tells me when that is the case... Quote Link to comment Share on other sites More sharing options...
DanM Posted January 4, 2021 Author Share Posted January 4, 2021 @Avery Plenty of storage (> 20 GB) available, so it's not that... Tried rebooting and trying it again, this time it went through the same process, and eventually said "your download is complete and you should be able to use the feature now" (or something like that), but then it crashed as soon as I hit 'ok'. And now it's back to the same behavior as before, just hanging on the "final stage". Quote Link to comment Share on other sites More sharing options...
Avery Posted January 4, 2021 Share Posted January 4, 2021 @DanMHmm. I personally have used any of this software, so I’m not sure. If no one else has a quick fix I would contact iBird to try and sort it out. If they can’t fix it, try Apple itself. Quote Link to comment Share on other sites More sharing options...
Aggievet03 Posted January 8, 2021 Share Posted January 8, 2021 I’m having the same problem. Photo Sleuth stalls during download. Tried restarting, but did not help. Quote Link to comment Share on other sites More sharing options...
AnaPico Posted January 19, 2021 Share Posted January 19, 2021 I am having the same problem, too. I don't see how to open a support request for this, either. Are we on our own with this? Quote Link to comment Share on other sites More sharing options...
lonestranger Posted January 19, 2021 Share Posted January 19, 2021 I'm not sure how many members in these forums can offer help with the iBird apps. I suggest using the Contact Us link from the iBird website and send a direct request for help from there. Hopefully that will help since there seems to be little support available from this website. Quote Link to comment Share on other sites More sharing options...
lonestranger Posted January 19, 2021 Share Posted January 19, 2021 On 1/4/2021 at 11:12 AM, DanM said: I have iBird Pro on iOS (iPhone 8, iOS 14.2). Bought the Photo Sleuth add-on months ago. A few weeks back I noticed it had disappeared. Hit "restore purchases", it started the download, and got to the "final stage of installing" message, where it stayed for a minute or two and then the application crashed. Add-on was not installed. Tried again, and it didn't crash, but instead just sat there on the "final stage" message for 20+ minutes before I gave up. I tried offloading and reinstalling iBird Pro as well; didn't fix the issue. Any ideas? On 1/8/2021 at 11:59 AM, Aggievet03 said: I’m having the same problem. Photo Sleuth stalls during download. Tried restarting, but did not help. 10 hours ago, AnaPico said: I am having the same problem, too. I don't see how to open a support request for this, either. Are we on our own with this? See above post. Quote Link to comment Share on other sites More sharing options...
EdwardMH Posted May 8, 2021 Share Posted May 8, 2021 Same issue here but on older iPad version 12.5.3 Quote Link to comment Share on other sites More sharing options...
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