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iBird Pro Photo Sleuth plug-in crashes or hangs on install


DanM

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I have iBird Pro on iOS (iPhone 8, iOS 14.2). Bought the Photo Sleuth add-on months ago. A few weeks back I noticed it had disappeared. Hit "restore purchases", it started the download, and got to the "final stage of installing" message, where it stayed for a minute or two and then the application crashed. Add-on was not installed. Tried again, and it didn't crash, but instead just sat there on the "final stage" message for 20+ minutes before I gave up.

I tried offloading and reinstalling iBird Pro as well; didn't fix the issue.

Any ideas?

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Maybe try restarting the phone, like turning it all the way off and back on. That’s usually the first thing I do. You could also not have enough storage to install that add-on, though my phone tells me when that is the case...

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@Avery Plenty of storage (> 20 GB) available, so it's not that... Tried rebooting and trying it again, this time it went through the same process, and eventually said "your download is complete and you should be able to use the feature now" (or something like that), but then it crashed as soon as I hit 'ok'. And now it's back to the same behavior as before, just hanging on  the "final stage".

IMG_0903.thumb.PNG.3a4160e6dc50f743fa9cd351ca2fd53d.PNG

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  • 2 weeks later...
On 1/4/2021 at 11:12 AM, DanM said:

I have iBird Pro on iOS (iPhone 8, iOS 14.2). Bought the Photo Sleuth add-on months ago. A few weeks back I noticed it had disappeared. Hit "restore purchases", it started the download, and got to the "final stage of installing" message, where it stayed for a minute or two and then the application crashed. Add-on was not installed. Tried again, and it didn't crash, but instead just sat there on the "final stage" message for 20+ minutes before I gave up.

I tried offloading and reinstalling iBird Pro as well; didn't fix the issue.

Any ideas?

 

On 1/8/2021 at 11:59 AM, Aggievet03 said:

I’m having the same problem. Photo Sleuth stalls during download. Tried restarting, but did not help. 

 

10 hours ago, AnaPico said:

I am having the same problem, too.  I don't see how to open a support request for this, either.  Are we on our own with this?

See above post.

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  • 3 months later...

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